Frequently Asked Questions
Everything you need to know about shopping with My Accessories.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location, with free standard shipping on all orders over $50.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please note that for hygiene reasons, earrings and hair accessories cannot be returned unless they are faulty.
How should I care for my accessories?
To keep your items looking their best, we recommend avoiding contact with water, perfumes, and lotions. Store your accessories in a cool, dry place, preferably in the protective pouch provided with your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Do you offer international shipping?
Yes, My Accessories ships worldwide. International delivery times vary by destination but generally take between 7-14 business days. Custom duties and taxes may apply depending on your country's regulations.